{"id":24693,"date":"2024-02-08T17:59:35","date_gmt":"2024-02-08T17:59:35","guid":{"rendered":"https:\/\/kvcexclusive.com\/?page_id=24693"},"modified":"2024-07-08T16:59:05","modified_gmt":"2024-07-08T16:59:05","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/kvcexclusive.com\/preguntas-frecuentes\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<section class=\"l-section wpb_row height_large full_height valign_center with_img\"><div class=\"l-section-img\" role=\"img\" data-img-width=\"\" data-img-height=\"\" style=\"background-image: url(https:\/\/kvcexclusive.com\/wp-content\/uploads\/2024\/07\/BLOG-BACK.svg);background-position: top center;\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1-2 laptops-cols_inherit tablets-cols_1 mobiles-cols_1 valign_top type_default stacking_default\" style=\"--gap:4rem;\"><div class=\"wpb_column vc_column_container type_sticky\"><div class=\"vc_column-inner\"><h2 class=\"w-text us_custom_064d3121\"><span class=\"w-text-h\"><span class=\"w-text-value\">PREGUNTAS FRECUENTES:<\/span><\/span><\/h2><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:1.2rem\"><div class=\"w-tabs-sections titles-align_none icon_plus cpos_right\"><div class=\"w-tabs-section has_text_color\" id=\"pf75\"><button class=\"w-tabs-section-header\" aria-controls=\"content-pf75\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">\u00bfKVC Exclusive pertenece a la misma marca o compa\u00f1\u00eda en donde compr\u00e9 mi Club Vacacional?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_6df4bc3a\" id=\"content-pf75\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>No, aunque trabajamos en equipo con ellas, Krystal Vacation Club Exclusive (KVC Exclusive) es independiente, ya que es un programa especial dentro de nuestros hoteles, residencias y suites que le permitir\u00e1 vivir una experiencia m\u00e1s completa con:<\/p>\n<ul>\n<li>Reservaciones directas a trav\u00e9s de nuestra p\u00e1gina web <a href=\"https:\/\/kvcexclusive.com\/\">www.kvcexclusive.com<\/a><\/li>\n<li>Programa de comunicaci\u00f3n personalizada desde su correo electr\u00f3nico.<\/li>\n<li>Beneficios exclusivos.<\/li>\n<\/ul>\n<p>Si tiene alguna duda con las fechas, tarifas, pagos o cualquier otro tema relacionado con su contrato, debe consultarlo con la compa\u00f1\u00eda con la que compr\u00f3 su Club Vacacional.\u00a0<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section has_text_color\" id=\"b044\"><button class=\"w-tabs-section-header\" aria-controls=\"content-b044\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">\u00bfEn d\u00f3nde puedo realizar mis reservaciones con el beneficio directo del 25% de descuento?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_6df4bc3a\" id=\"content-b044\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>En nuestra p\u00e1gina web: <a href=\"https:\/\/www.kvcexclusive.com\">www.kvcexclusive.com<\/a><\/p>\n<p>En caso de que tenga alg\u00fan inconveniente con la p\u00e1gina web podr\u00e1 comunicarse a nuestra central de reservaciones: +52 55 5261 4555<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs us_custom_0259209c has_text_color style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:1.2rem\"><div class=\"w-tabs-sections titles-align_none icon_plus cpos_right\"><div class=\"w-tabs-section has_text_color\" id=\"n330\"><button class=\"w-tabs-section-header\" aria-controls=\"content-n330\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">\u00bfEl beneficio del 25% de descuento aplica con otras promociones?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_6df4bc3a\" id=\"content-n330\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>El 25% de descuento es aplicable sobre la tarifa m\u00e1s baja publicada en nuestra p\u00e1gina web y no es acumulable con los descuentos de Krystal Rewards.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section has_text_color\" id=\"r3c6\"><button class=\"w-tabs-section-header\" aria-controls=\"content-r3c6\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">\u00bfQu\u00e9 pasa si tengo alguna duda o quiero realizar un cambio en mi reservaci\u00f3n?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_6df4bc3a\" id=\"content-r3c6\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Podr\u00e1 comunicarse a nuestra central de reservaciones: +52 55 5261 4555<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section has_text_color\" id=\"i45c\"><button class=\"w-tabs-section-header\" aria-controls=\"content-i45c\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">\u00bfSi tengo dudas sobre mi contrato, puedo contactar a KVC Exclusive?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_6df4bc3a\" id=\"content-i45c\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Si tiene alguna duda con las fechas, tarifas, pagos o cualquier otro tema relacionado con su contrato, debe consultarlo con la compa\u00f1\u00eda con la que compr\u00f3 su Club Vacacional.\u00a0<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section has_text_color\" id=\"g56c\"><button class=\"w-tabs-section-header\" aria-controls=\"content-g56c\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">\u00bfLos beneficios son los mismos en todos los hoteles?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_6df4bc3a\" id=\"content-g56c\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>No, para conocer a detalle lo que cada uno de nuestros hoteles, residencias y suites puede ofrecerle, le invitamos a consultar la secci\u00f3n <strong><a href=\"https:\/\/kvcexclusive.com\/#beneficios\">\u201cBeneficios\u201d<\/a><\/strong> ya que estos est\u00e1n sujetos a las instalaciones, amenidades y alcances de los hoteles. Conozca cada uno de nuestros hoteles en la secci\u00f3n <a href=\"https:\/\/kvcexclusive.com\/#destinos\"><strong>\u201cNuestros<\/strong> <strong>destinos\u201d<\/strong><\/a><strong>.<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs us_custom_0259209c has_text_color style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:1.2rem\"><div class=\"w-tabs-sections titles-align_none icon_plus cpos_right\"><div class=\"w-tabs-section has_text_color\" id=\"mbc8\"><button class=\"w-tabs-section-header\" aria-controls=\"content-mbc8\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">\u00bfEn d\u00f3nde puedo hacer v\u00e1lidos los beneficios por pertenecer a Krystal Vacation Club Exclusive?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content us_custom_6df4bc3a\" id=\"content-mbc8\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Puede hacer v\u00e1lidos sus beneficios en los siguientes hoteles, residencias y suites:<\/p>\n<p><strong>San Miguel de Allende<br \/><\/strong><b>\u2022 <\/b>KRYSTAL GRAND\u00ae RESIDENCES &amp; VILLAS SAN MIGUEL DE ALLENDE<\/p>\n<p><strong>Canc\u00fan<br \/><\/strong><b>\u2022 <\/b>HOTEL KRYSTAL GRAND\u00ae CANC\u00daN<br \/><b>\u2022 <\/b>HOTEL KRYSTAL\u00ae CANC\u00daN<br \/><b>\u2022 <\/b>HOTEL KRYSTAL URBAN\u00ae CANC\u00daN &amp; BEACH CLUB<\/p>\n<p><strong>Los Cabos<br \/><\/strong><b>\u2022 <\/b>HOTEL KRYSTAL GRAND\u00ae LOS CABOS<\/p>\n<p><strong>Ixtapa<br \/><\/strong><b>\u2022 <\/b>HOTEL KRYSTAL\u00ae IXTAPA<\/p>\n<p><strong>Acapulco<br \/><\/strong><b>\u2022 <\/b>KRYSTAL\u00ae BEACH ACAPULCO<\/p>\n<p><strong>Puerto Vallarta\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<br \/><b>\u2022 <\/b><\/strong>HOTEL KRYSTAL GRAND\u00ae PUERTO VALLARTA<br \/><b>\u2022 <\/b>HOTEL KRYSTAL\u00ae PUERTO VALLARTA<\/p>\n<p><strong>Nuevo Vallarta<br \/><\/strong><strong><b>\u2022<\/b><\/strong>HOTEL KRYSTAL GRAND\u00ae NUEVO VALLARTA<\/p>\n<p><strong>Ciudad de M\u00e9xico<br \/><\/strong><b>\u2022 <\/b>KRYSTAL GRAND\u00ae SUITES INSURGENTES<br \/><b>\u2022 <\/b>HOTEL KRYSTAL\u00ae SAT\u00c9LITE MAR\u00cdA B\u00c1RBARA<br \/><b>\u2022 <\/b>HOTEL KRYSTAL URBAN\u00ae AEROPUERTO<\/p>\n<p><strong>Monterrey<br \/><\/strong><b>\u2022 <\/b>HOTEL KRYSTAL\u00ae MONTERREY<br \/><b>\u2022 <\/b>HOTEL KRYSTAL URBAN\u00ae MONTERREY SAN JER\u00d3NIMO<\/p>\n<p><strong>Ciudad Ju\u00e1rez<br \/><b>\u2022 <\/b><\/strong>HOTEL KRYSTAL URBAN\u00ae CIUDAD JU\u00c1REZ<\/p>\n<p><strong>Guadalajara<br \/><\/strong><b>\u2022 <\/b>HOTEL KRYSTAL URBAN\u00ae GUADALAJARA<\/p>\n<p>En los siguientes hoteles, \u00fanicamente podr\u00e1 disfrutar del beneficio del 25% de descuento:<\/p>\n<p><b>\u2022 <\/b>HYATT REGENCY\u00ae\u00a0MEXICO CITY INSURGENTES<br \/><b>\u2022 <\/b>HYATT CENTRIC\u00ae CAMPESTRE LE\u00d3N<br \/><b>\u2022 <\/b>HYATT PLACE\u00ae AGUASCALIENTES BONATERRA<br \/><b>\u2022 <\/b>HILTON GARDEN INN\u00ae MONTERREY AEROPUERTO<br \/><b>\u2022 <\/b>HAMPTON INN\u00ae PARA\u00cdSO TABASCO<br \/><b>\u2022 <\/b>IBIS\u00ae\u00a0IRAPUATO<br \/><b>\u2022 <\/b>MAHEKAL\u00ae BEACH RESORT<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_auto with_img\"><div class=\"l-section-img\" role=\"img\" data-img-width=\"\" data-img-height=\"\" style=\"background-image: url(https:\/\/kvcexclusive.com\/wp-content\/uploads\/2024\/07\/ADS-BACK-\u2013-2-1.svg);\"><\/div><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-separator size_medium\"><\/div><div class=\"wpb_text_column us_custom_afb48049 has_text_color\"><div class=\"wpb_wrapper\"><h2><strong>Exclusive Travel Tips<\/strong><\/h2>\n<\/div><\/div><div class=\"wpb_text_column us_custom_f1665770 has_text_color\"><div class=\"wpb_wrapper\"><h3><strong style=\"font-size: 16px;\">\u00a1Bienvenido a nuestro blog para<\/strong><strong style=\"font-size: 16px;\">\u00a0Socios Exclusive!<\/strong><\/h3>\n<div class=\"w-iconbox-text\">\n<p>En esta secci\u00f3n podr\u00e1 disfrutar de tips, informaci\u00f3n y noticias para que su siguiente viaje sea una experiencia mucho m\u00e1s completa.<\/p>\n<\/div>\n<\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"w-grid type_masonry layout_24944 cols_3 with_isotope with_css_animation ratio_1x1\" id=\"us_grid_1\" style=\"--gap:10px;\" data-filterable=\"true\"><style>@media (max-width:1024px){#us_grid_1 .w-grid-item{width:50%}#us_grid_1 .w-grid-item.size_2x1,#us_grid_1 .w-grid-item.size_2x2{width:100%}}@media (max-width:462px){#us_grid_1 .w-grid-item{width:50%}#us_grid_1 .w-grid-item.size_2x1,#us_grid_1 .w-grid-item.size_2x2{width:100%}}#us_grid_1 .w-grid-item-h:before{padding-bottom:100%}.layout_24944 .w-grid-item-h:before{padding-bottom:100%}@media (min-width:463px){.layout_24944 .w-grid-item.size_1x2 .w-grid-item-h:before{padding-bottom:calc(200% + var(--gap,0px) * 2)}.layout_24944 .w-grid-item.size_2x1 .w-grid-item-h:before{padding-bottom:calc(50% - var(--gap,0px) * 1)}.layout_24944 .w-grid-item.size_2x2 .w-grid-item-h:before{padding-bottom:calc(100% - var(--gap,0px) * 0)}}.layout_24944 .w-grid-item-h{background:#333;border-radius:0.3rem;box-shadow:0 0.03rem 0.06rem rgba(0,0,0,0.1),0 0.1rem 0.3rem rgba(0,0,0,0.1);transition-duration:0.3s}.no-touch .layout_24944 .w-grid-item-h:hover{box-shadow:0 0.12rem 0.24rem rgba(0,0,0,0.1),0 0.4rem 1.2rem rgba(0,0,0,0.15);z-index:4}.layout_24944 .usg_post_image_1{transition-duration:0.3s;transform-origin:50% 50%;transform:scale(1) translate(0%,0%)}.layout_24944 .w-grid-item-h:hover .usg_post_image_1{transform:scale(1.1) translate(0%,0%);opacity:1}.layout_24944 .usg_vwrapper_1{position:absolute!important;right:0!important;bottom:0!important;left:0!important;background:linear-gradient(transparent,rgba(30,30,30,0.8))!important;padding:15% 7% 7% 7%!important}.layout_24944 .usg_post_title_1{color:#ffffff!important;font-size:20px!important;font-weight:600!important}@media (min-width:1025px) and (max-width:1380px){.layout_24944 .usg_post_title_1{color:#ffffff!important;font-size:20px!important;font-weight:700!important}}@media (min-width:601px) and (max-width:1024px){.layout_24944 .usg_post_title_1{color:#ffffff!important;font-size:10px!important;font-weight:700!important}}@media (max-width:600px){.layout_24944 .usg_post_title_1{font-size:1.2rem!important}}<\/style><div class=\"w-grid-list\">\t<article class=\"w-grid-item us_animate_afb off_autostart size_1x1 post-26726 post type-post status-publish format-standard has-post-thumbnail hentry category-viajes tag-tips-de-viaje\" data-id=\"26726\" style=\"animation-delay:0s\">\r\n\t\t<div class=\"w-grid-item-h\">\r\n\t\t\t\t\t\t<div class=\"w-post-elm post_image usg_post_image_1 stretched\"><a href=\"https:\/\/kvcexclusive.com\/propositos-de-ano-nuevo-viajar-viajar-viajar\/\" aria-label=\"Prop\u00f3sitos de A\u00f1o Nuevo: \u00a1viajar, viajar, viajar!\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/kvcexclusive.com\/wp-content\/uploads\/2024\/11\/portadaMesa-de-trabajo-3@300x-100-300x300.jpg\" class=\"attachment-woocommerce_thumbnail size-woocommerce_thumbnail wp-post-image\" alt=\"\" srcset=\"https:\/\/kvcexclusive.com\/wp-content\/uploads\/2024\/11\/portadaMesa-de-trabajo-3@300x-100-300x300.jpg 300w, https:\/\/kvcexclusive.com\/wp-content\/uploads\/2024\/11\/portadaMesa-de-trabajo-3@300x-100-150x150.jpg 150w, https:\/\/kvcexclusive.com\/wp-content\/uploads\/2024\/11\/portadaMesa-de-trabajo-3@300x-100-600x600.jpg 600w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/div><div class=\"w-vwrapper usg_vwrapper_1 align_none valign_top\"><h4 class=\"w-post-elm post_title usg_post_title_1 has_text_color entry-title color_link_inherit\"><a href=\"https:\/\/kvcexclusive.com\/propositos-de-ano-nuevo-viajar-viajar-viajar\/\">Prop\u00f3sitos de A\u00f1o Nuevo: \u00a1viajar, viajar, viajar!<\/a><\/h4><\/div>\t\t<\/div>\r\n\t<\/article>\r\n\t<article class=\"w-grid-item us_animate_afb off_autostart size_1x1 post-26663 post type-post status-publish format-standard has-post-thumbnail hentry category-viajes tag-tips-de-viaje\" data-id=\"26663\" style=\"animation-delay:0.1s\">\r\n\t\t<div class=\"w-grid-item-h\">\r\n\t\t\t\t\t\t<div class=\"w-post-elm post_image usg_post_image_1 stretched\"><a href=\"https:\/\/kvcexclusive.com\/guadalajara-tequila-historia-mariachis-y-diversion\/\" aria-label=\"Guadalajara: tequila, historia, mariachis y diversi\u00f3n\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/kvcexclusive.com\/wp-content\/uploads\/2024\/09\/Captura-de-pantalla-2024-09-23-a-las-4.03.16\u202fp.m-300x300.png\" class=\"attachment-woocommerce_thumbnail size-woocommerce_thumbnail wp-post-image\" alt=\"\" srcset=\"https:\/\/kvcexclusive.com\/wp-content\/uploads\/2024\/09\/Captura-de-pantalla-2024-09-23-a-las-4.03.16\u202fp.m-300x300.png 300w, https:\/\/kvcexclusive.com\/wp-content\/uploads\/2024\/09\/Captura-de-pantalla-2024-09-23-a-las-4.03.16\u202fp.m-150x150.png 150w, https:\/\/kvcexclusive.com\/wp-content\/uploads\/2024\/09\/Captura-de-pantalla-2024-09-23-a-las-4.03.16\u202fp.m-600x600.png 600w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/div><div class=\"w-vwrapper usg_vwrapper_1 align_none valign_top\"><h4 class=\"w-post-elm post_title usg_post_title_1 has_text_color entry-title color_link_inherit\"><a href=\"https:\/\/kvcexclusive.com\/guadalajara-tequila-historia-mariachis-y-diversion\/\">Guadalajara: tequila, historia, mariachis y diversi\u00f3n<\/a><\/h4><\/div>\t\t<\/div>\r\n\t<\/article>\r\n\t<article class=\"w-grid-item us_animate_afb off_autostart size_1x1 post-26644 post type-post status-publish format-standard has-post-thumbnail hentry category-viajes tag-tips-de-viaje\" data-id=\"26644\" style=\"animation-delay:0.2s\">\r\n\t\t<div class=\"w-grid-item-h\">\r\n\t\t\t\t\t\t<div class=\"w-post-elm post_image usg_post_image_1 stretched\"><a href=\"https:\/\/kvcexclusive.com\/acapulco-un-destino-para-todos\/\" aria-label=\"Acapulco: un destino para todos\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/kvcexclusive.com\/wp-content\/uploads\/2024\/09\/Captura-de-pantalla-2024-09-18-a-las-11.26.22\u202fa.m-300x300.png\" class=\"attachment-woocommerce_thumbnail size-woocommerce_thumbnail wp-post-image\" alt=\"\" srcset=\"https:\/\/kvcexclusive.com\/wp-content\/uploads\/2024\/09\/Captura-de-pantalla-2024-09-18-a-las-11.26.22\u202fa.m-300x300.png 300w, https:\/\/kvcexclusive.com\/wp-content\/uploads\/2024\/09\/Captura-de-pantalla-2024-09-18-a-las-11.26.22\u202fa.m-150x150.png 150w, https:\/\/kvcexclusive.com\/wp-content\/uploads\/2024\/09\/Captura-de-pantalla-2024-09-18-a-las-11.26.22\u202fa.m-600x600.png 600w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/div><div class=\"w-vwrapper usg_vwrapper_1 align_none valign_top\"><h4 class=\"w-post-elm post_title usg_post_title_1 has_text_color entry-title color_link_inherit\"><a href=\"https:\/\/kvcexclusive.com\/acapulco-un-destino-para-todos\/\">Acapulco: un destino para todos<\/a><\/h4><\/div>\t\t<\/div>\r\n\t<\/article>\r\n<\/div><div class=\"w-grid-preloader\">\t<div class=\"g-preloader type_1\">\r\n\t\t<div><\/div>\r\n\t<\/div>\r\n\t<\/div>\t<div class=\"w-grid-json hidden\" onclick='return 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